FAQ

How will I know when I can access my downloadable pdfs?
Right after placing your order, you should receive an email from designtolearn.com that will look like this:
 
Your order (# ___) at Design to Learn included file download(s). You may access them with the following link(s):
 
CMComplet.pdf
 
2010PM.pdf
 
After downloading these files these links will have expired. If you need to download the files again, you can login at https://www.designtolearn.com/user and visit the "My Account" section of the site.
 
I never received an email with links to the downloadable pdfs. Now what?
Check your junk mail filter for our email. Or, you can login at https://www.designtolearn.com/user and visit the "My Account" section of the site. Click on File Downloads/Files and on the name of the pdf. You will have 3 opportunities to download from your account.
 
I can’t download my pdfs. When I click on them, the message is "Access Denied".
Login at https://www.designtolearn.com/user and visit the "My Account" section of the site.  Click on File Downloads/Files and on the name of the pdf. You will have 3 opportunities to download from your account. If you still have difficulty, please send us a screen shot of the error message. 
Here is a link to an unaffiliated web site that explains in detail how to take a screen shot of your desktop.
We will trouble-shoot from our end and contact you as soon as we find a solution.
 
I see that I can access the online Communication Matrix at no charge from your website. Can I get a refund for purchasing the downloadable version?
There are no refunds on downloadable pdfs.  Please note that the free online version of the Communication Matrix is available for online use only; there is no option to print the assessment tool itself from the online version.  If you wish to have a print copy, you’ll need to purchase either the print booklet ($8.00 for the Communication Matrix for Professionals, or $14.00 for the Parent version, plus $4.00 shipping within the US) or pay for a downloadable pdf ($5.00).  Both are available from our website at https://designtolearn.com/products.

Estimado Usuario: Con respecto a la compra de los libros vea la siguiente informacion
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La próxima semana le responderemos la pregunta sobre planificación de estrategias.